Quality Rapid Services (QRS) partnered with several leading UK logistics and courier companies to deliver a full range of HR, payroll, compliance, and operational back-office services through remote teams based in Pakistan.
Our objective was to reduce cost, improve efficiency, ensure compliance, and enable our UK clients to scale rapidly while maintaining service quality and financial accuracy.
Through a structured departmental approach and advanced digital tools like Zerity, Zervant, Xero, and OXL, QRS transformed the business performance — resulting in over £100 million in cumulative profitability and efficiency gains.
Scope of Work:
Full-cycle recruitment for drivers, dispatch staff, warehouse handlers, and administrative teams.
Conducted DBS checks, reference verifications, and employee documentation.
Managed onboarding, induction, and HR record-keeping remotely.
Key Tools: QRS HRMS, DBS Online, Google Workspace
Results:
Reduced recruitment time from 4 weeks to 5 days.
Maintained 98% workforce retention.
Eliminated agency dependency, saving approx. £2.5M annually in recruitment fees.
Scope of Work:
Designed and implemented online training modules for drivers and staff, focusing on safety, time efficiency, and customer care.
Introduced performance appraisal systems and development plans.
Key Tools: QRS e-Learning Portal, MS Teams, Learning Management System (LMS)
Results:
40% improvement in operational performance and delivery accuracy.
Enhanced staff satisfaction scores from 68% to 92%.
Contributed to reduced turnover and absenteeism.
Scope of Work:
Complete payroll management for 2,000+ employees.
Bi-weekly and monthly pay run processing with tax, NI, and pension compliance.
Time tracking integrated with GPS attendance systems.
Key Tools: Zerity, Xero Payroll, QRS TimeSync
Results:
Payroll accuracy increased to 99.9%.
Manual HR processing costs reduced by 60%.
Saved approximately £1.8M annually through automation and error reduction.
Scope of Work:
Managed end-to-end accounting: from invoice data entry to management reporting.
Daily bookkeeping, vendor reconciliation, expense tracking, and profitability reporting.
Integrated digital invoicing through Zervant and Xero.
Key Tools: Xero, Zervant, OXL Accounting
Results:
Financial reporting turnaround time improved by 70%.
Ensured audit readiness and compliance with HMRC standards.
Saved £4.2M annually through efficiency and error-free operations.
Scope of Work:
Ensured full compliance with UK labor, transport, and safety regulations.
Monitored driver licensing, vehicle insurance renewals, and DVLA checks.
Managed Fleet PCN (Penalty Charge Notice) handling and documentation.
Key Tools: DVLA Portal, FleetCom, Compliance Dashboard
Results:
Reduced PCN fines by 45% through proactive management.
Achieved 100% compliance in annual audits.
Saved £3.5M in fines and legal costs across client operations.
Scope of Work:
Provided remote fleet monitoring and data analysis for delivery routes, mileage, and fuel efficiency.
Used advanced tracking systems integrated with Zerity Fleet and OXL operations tools.
Results:
Increased on-time deliveries by 35%.
Reduced fuel and maintenance costs by 22%.
Contributed over £5M in annual operational savings.
| Category | Before QRS | After QRS | Improvement |
|---|---|---|---|
| Recruitment Cost | £5.0M | £2.5M | -50% |
| Payroll Accuracy | 91% | 99.9% | +8.9% |
| Compliance Fines | £6.5M | £3.0M | -54% |
| Reporting Speed | 10 days | 3 days | +70% faster |
| Profit Growth | £0 – Baseline | £100M+ Cumulative | Major ROI |
Centralized remote operations hub in Lahore with 24/7 availability.
Skilled professionals with UK HR and accounting expertise.
Seamless software integration with client systems.
Data security, GDPR compliance, and transparent communication.