A leading U.S.-based logistics and e-commerce support company sought to expand its back-office, customer service, and technical support operations into Pakistan to optimize costs, access skilled talent, and enhance business continuity.
They partnered with Quality Rapid Services (QRS) to manage the complete business establishment, recruitment, compliance, and operational setup, ensuring a seamless transition from U.S. strategy to local execution.
Establish a fully functional back-office and operations hub in Lahore, Pakistan.
Hire qualified professionals across HR, finance, and operations departments.
Ensure legal compliance, tax registration, and data security aligned with both U.S. and Pakistani regulations.
Achieve 30–40% operational cost reduction without compromising performance.
Build a sustainable, scalable presence in Pakistan within six months.
1. Business Setup & Legal Compliance
QRS coordinated with SECP, FBR, and local regulatory bodies to register the new entity in Pakistan.
Managed local tax setup, corporate bank accounts, and employment contracts under Pakistani labor laws.
Ensured compliance with both U.S. corporate standards and Pakistan’s business regulations.
2. HR & Recruitment Management
Conducted full-cycle recruitment for management, finance, operations, and customer service roles.
Deployed a dedicated HR team for payroll, attendance, and employee documentation.
Used digital systems for monitoring productivity and reporting across time zones.
3. Finance & Accounting Solutions
Set up remote accounting systems through Xero, Zerity, and Zervant for seamless integration with U.S. HQ.
Handled invoice management, local transactions, vendor payments, and reporting.
Created a monthly management report consolidating Pakistan operations with U.S. financial dashboards.
4. Employee Development & Local Leadership Training
Designed leadership programs to train local managers in U.S. corporate standards, communication, and reporting.
Conducted workshops on performance management, compliance, and customer service excellence.
5. Infrastructure & Operational Management
Managed complete office setup including IT systems, power backup, fleet management, and security protocols.
Introduced cloud-based workflow management for real-time visibility between the U.S. and Pakistan teams.
| Key Metric | Before Partnership | After QRS Implementation |
|---|---|---|
| Setup Time | Undefined | Full operational setup in 90 days |
| Cost Efficiency | Baseline (U.S.-based) | 42% reduction in total cost |
| Workforce | 0 | 85 employees in 4 departments |
| Compliance Readiness | Not started | 100% compliant with SECP, FBR, and labor laws |
| Management Reporting | Manual | Automated monthly dashboards |
| Client Satisfaction | N/A | 96% positive performance review |
The company achieved rapid market entry with a compliant, functioning team within three months.
Local managers trained by QRS demonstrated U.S.-level performance standards, with measurable efficiency improvements.
Operational alignment between U.S. headquarters and Pakistan back-office exceeded expectations, establishing a long-term offshore hub.
By the end of the first year, the company reported $5.2 million in operational savings and smoother business continuity across time zones.